Don't worry about making a memorial display decision until three weeks after we receive your flowers. The most important consideration now is getting your flowers to us for preservation while they are as fresh as possible.

How to Take Care of Your Flowers Before Shipping

Select the flowers that you want to preserve. Always send a few extra flowers so that we have plenty to work with. Make sure the flowers you select are in good shape. We cannot repair damaged or browning flowers. Don’t worry if they are wilted. We use a special solution to re-hydrate them. Keep your flowers cool, refrigerated if possible (not frozen). Hydrate your flowers as follows until you pack them for shipping:

• Cut the stems on an angle and place the flowers in cool water.
• Place the flowers in the refrigerator until ready to pack for shipping. It is important to send your flowers as soon as you can and while they are still fresh.
  

How to Ship Your Flowers to Our Design Center

You have two choices for shipping:

1. Order a Free floral shipping kit online or call toll free. We recommend this option if the funeral or memorial has just occurred and the flowers were received not more than 3-4 days ago. Call toll free (800-742-9570) or order a FREE shipping kit online.
   
   
   
   The kit includes everything you need to pack your flowers for shipping. The floral shipping kit is FREE but you are required to pay the next day air saver-shipping fee of $45.00. A $100 non-refundable deposit is also required. The deposit will be applied to whatever memorial display you select. A total charge of $145.00 will be applied to the credit card of your choice. Shipping your Free floral shipper back to us is easy.
   
   You can use our shipping company, DHL, for next day return shipping of the flowers or return them using any next day air service. DHL will pick up your floral shipper at any address that you provide if you call them before 10 AM. The cost for return shipping, using next day DHL air is $45.00. A shipping label and instructions are included with your FREE floral shipper. If you select this shipping option a fee of $40.00 will be added to your bill. If you do not use DHL we recommend U.S. Postal service next day express mail as the lowest cost option. Please do not use second party shipping companies as your shipping cost will be two to three times more.
   
   
2. Make your own floral shipping kit. See instructions below. Select this option if the flowers are more than 5 days old or are starting to look old and brown on the edges. This means that you should not wait 24 hours for the free kit and should send your flowers as soon as possible. A $100 non-refundable deposit is required. The deposit will be applied to whatever memorial display you select. You can include the deposit by check (no cash please) with your flowers, call and provide credit card information by phone or make your deposit online (Click here to make your deposit online now).
   
   It is important that we receive the flowers while they are still as fresh as possible. Please read the following information for details. Whichever shipping method you select it is important that you fully understand the terms & conditions for preservation of your flowers. Sending your flowers to us is your agreement to these terms. Click here to read the terms & conditions now.

How to Make Your Own Shipping Kit

What you will need:

• A shipping box that is just a little larger than the flowers to be shipped.
• Packaging material. Crumpled newspaper, tissue paper, or Styrofoam packing peanuts
• Packaging tape
• Two plastic trash bags
• A frozen coolant block or coolant gel pack (the kind used to keep items cool in lunch boxes or coolers). If a coolant block is not available or will delay shipping the flowers for more than a day then you can make a cool pack as follows:
  1. Take two large zip lock bags, put one inside the other. Fill the first bag with ice cubes and seal.
  2. Take paper towel and add it to the sides of the second bag, and seal. Make sure that the bags are "zip locked" all the way across to prevent leaking. During the hot summer months you should use two bags to keep your flowers as cool as possible. Put these in the freezer until you are ready to pack your flowers for shipment.
     
• Pack your flowers right before you take them for shipping as follows:
  1. Line the bottom of the box with the plastic bag and tape into place. Place your refrigerant (coolant block, gel bag, or ice cube bags) on the bottom of the shipping box, on top of the plastic bag. Run packaging tape across the refrigerant, the plastic bag liner and up the side of the box to secure it well to the bottom of the box. Make sure that whatever form of refrigerant you use it is secure. Tip the box up side down to make sure the refrigerant does not come loose and damage your flowers in shipment.
  2. Now make a "nest" that your flowers will fit into on top of the refrigerant using crumpled newspaper or tissue paper (note: If you will be placing the flowers in more than one display and you want specific flowers in different displays we recommend the following: divide the flowers into groups, tape them together (masking tape works well) at the bottom and then mark the tape with a number or name. If you are not sure we can work the details out later).
  3. Remove the flowers from the refrigerator and place them in the nest, with the flowers facing up. Make sure the flowers are well nested into the space you have created for them. Your goal is to keep the flowers from shifting during shipping.
  4. Fill the box to the top with the packing peanuts or more crumpled newspaper or tissue paper.
  5. Spread the second plastic bag over the top of the packed flowers and tape to sides of the box. This will help hold in the cold and insulate your flowers.
  6. Important, make sure you provide the proper paper work with your flowers. Write your name, address and phone number on a piece of paper and tape it to the inside panel of the top of the shipping box. If you have not already provided a deposit by phone (we accept most major credit cards) you must include check, money order, or credit card information with your order. Checks should be made payable to: Memories & Memorials. A non-refundable deposit of $100 is required. This is applied to whatever display or displays that you select. Do not send cash! We cannot begin preservation with out a deposit. You may also place your deposit by credit card by calling toll free 800-742-9570.
  7. Please click here to read the terms & conditions for floral preservation. Sending your flowers to us is your agreement to these terms.
  8. Close the box and seal it with packing tape. Write "This Side Up" on the top of the box and fragile on each side with a marking pen, as large as possible. The shipping address is: Memories & Memorials, 401 S. Sherman Street, Suite 105, Richardson, TX. 75081. If you have not already done so, call us toll free (1-800-742-9570) to let us know your flowers are on their way.
  9. Shipping Your Flowers
     It is necessary that you overnight your flowers. Getting your flowers to us quickly will result in better preservation. We recommend that, if possible, you pack your flowers and take them to the delivery service mid-day (between 1-3 PM) since they will not be shipped until later in the day. We recommend overnight express mail from the U.S. Post Office, but you may use UPS, FedEx, or any priority, overnight shipper as long as they guarantee delivery no later than 2PM the next day. We do not recommend a shipping store (for example Mail Boxes Etc) as they charge extra fees.
     

Selection Of Your Display and Final Payment
Relax. Once your flowers are on their way to us you have three weeks to make your decision on a memorial display. Our designers will be happy to advise you on what will work best with your flowers. As soon as we receive your flowers we will begin the preservation process.

Making Your Memorial Display Decision
Please review all the memorial display options online. Feel free to print the pages of the displays that you prefer, verse & personalization options etc. so you can discuss them with family,friends or our design consultants.

Call To Complete Your Order
Our design consultants will be happy to help you with your decision and to complete your order by phone. Call toll free 800-742-9570 M-T from 9:30 AM to 4:30PM Central Standard Time or on Saturdays from 9:30 AM till 3:00PM. Customer service is closed on all major holidays, Fridays and Sundays.

Final Payment Options
Once your display decision has been made the balance is due or you can select a payment plan option. If you select a payment plan option your balance will be divided into five monthly payments. A one-time paper work fee is applied to payment plans as follows and is collected with the first payment.

A. Auto pay fee $25.00. This allows us to automatically charge your credit or debt card each month for the payment.

B. Check payment fee $35.00. You will be responsible for making your payment by check each month. A payment plan schedule will be provided but no other monthly notice will be given. Late fees will apply.

Delivery Schedule
About three weeks after your memorial display has been paid in full you will receive a letter providing the estimated completion and shipping timetable. Proper floral preservation takes about 14-16 weeks. See terms & conditions for more details.


Call us toll free 1-800 742-9570 if we can help you in any way with the packaging process or answer any questions. Thank you for selecting Memories & Memorials to preserve your flowers!